AI Voice Agent for Automated Appointment Scheduling
Built an intelligent voice agent using OpenAI, ElevenLabs, and Twilio that handles appointment scheduling calls 24/7, reducing staff workload by 60%.
Key Results
Of scheduling calls handled without human intervention
Average time to connect with AI agent
Reduction in time spent on phone scheduling
Round-the-clock appointment scheduling
What We Were Solving
A network of healthcare clinics was struggling with high call volumes for appointment scheduling. Their front desk staff spent over 60% of their time answering repetitive scheduling calls, leading to long hold times and frustrated patients.
Key challenges included:
- Peak call times causing 10+ minute wait times for patients
- After-hours calls going to voicemail with no immediate resolution
- Staff burnout from handling repetitive scheduling tasks
- Missed appointments due to lack of automated reminders
How We Solved It
We built a conversational AI voice agent that handles inbound and outbound appointment calls with natural, human-like interactions:
- OpenAI GPT-4 for natural language understanding and intelligent conversation flow
- ElevenLabs for realistic, natural-sounding voice synthesis that patients find comfortable
- Twilio for telephony infrastructure handling inbound/outbound calls and SMS confirmations
- Real-time calendar integration with existing practice management software
- Automated appointment reminders and rescheduling capabilities
- Seamless handoff to human staff for complex inquiries
Technologies Used
“The AI agent has transformed our front desk operations. Patients love the instant service, and our staff can now focus on providing better in-person care.”
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